Description
This lesson will provide you an overview of how to create an excellent service culture for both businesses and individuals, with the goal of providing service that matters every time. Learners will develop a better grasp of how having a great service culture benefits management, stakeholders, and workers.
The training gives you a high-level overview of how to provide outstanding service in the workplace. Although this is geared toward the hospitality business, all learning outcomes may be transferred to the workplace.
It covers a wide range of issues, including service culture, providing great service through a personalized approach, active listening, and how to handle difficult customer situations.
- Learn what service is and why it is important.
- Learn what it means to be “customer-centric” and how it relates to Service Culture.
- Learn about the numerous abilities that go into providing Exceptional Service.
- Find out why delivering Exceptional Service is so important to your brand’s/reputation. company’s
- Recognize the significance of providing outstanding service to both internal and external customers.
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