Description
Thiss course teaches Business Culture and its delivery has on building brand reputation. Using real examples we will learn why this impacts the success of management and customers alike.
- An explanation of what a Business Culture is based on a study of the terms “business” and “culture.” When a firm is based on a strong foundation of service for ALL customers, everyone benefits from development and success.
The Service Profit Chain involves the role of a leader or manager, as well as an employee, in establishing long-term trust and loyalty.
There will be a reflection and a quiz.
What does it mean to be “customer-centric,” and how does it connect to Business Culture?
Great Business Culture examples of what happens within an organization when a Business Culture is successfully implemented.
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